RETURNS & REFUND POLICY
RETURNS & REFUND POLICY
At Paper Chasin Customs, we want you to love your custom apparel. Here's everything you need to know about our return and refund process.
CUSTOM ORDERS
🎨 Due to the personalized nature of our products:
• Custom Design Orders:
- Are final sale
- Cannot be returned or exchanged
- Quality issues must be reported within 7 days
- Photo evidence required for quality claims
• Exceptions for Custom Orders:
- Manufacturing defects
- Incorrect size shipped
- Wrong design printed
- Damaged during shipping
STANDARD PRODUCTS
👕 For non-customized items:
• Return Eligibility:
- 30-day return window from delivery
- Items must be unworn
- Original tags attached
- Original packaging preferred
- No signs of wear, washing, or alterations
• Non-Returnable Items:
- Worn or washed items
- Items without original tags
- Items marked as "Final Sale"
- Custom designed pieces
- Bulk orders after approval
QUALITY GUARANTEE
✨ Our commitment to quality:
• We guarantee:
- Premium DTF printing quality
- Professional embroidery
- Accurate color matching
- Proper sizing as per size chart
- Durable materials
• Manufacturing Defects Covered:
- Print peeling or cracking
- Embroidery issues
- Fabric flaws
- Color bleeding
- Sizing inconsistencies
REFUND PROCESS
💳 How refunds work:
1. Initiation:
- Contact us within 30 days
- Provide order number
- Explain return reason
- Include photos if quality issue
2. Return Shipping:
- Customer pays return shipping
- Use tracked shipping method
- Package items securely
- Include original order info
3. Refund Timeline:
- Inspection: 1-2 business days
- Refund processing: 3-5 business days
- Original shipping costs non-refundable
4. Refund Methods:
- Original payment method
- Store credit (bonus 5% value)
- Exchange for different item
EXCHANGE PROCESS
🔄 For size or style exchanges:
• Eligible Items:
- Non-custom products
- Within 30 days of delivery
- Unworn with tags
- Original condition
• Exchange Steps:
1. Contact our team
2. Get return authorization
3. Ship item back
4. Select new item
5. Pay shipping difference if any
BULK ORDER RETURNS
📦 For orders of 5+ items:
• Requirements:
- Contact within 14 days
- Items in original condition
- Bulk packaging intact
- Return shipping paid by customer
• Process:
- Inspection of entire order
- Partial returns accepted
- Store credit preferred
- Restocking fee may apply
DAMAGE CLAIMS
📸 If item arrives damaged:
1. Document damage with photos
2. Contact us within 48 hours
3. Keep original packaging
4. Wait for return instructions
Contact Information
📧 For returns/refunds assistance:
- Email: paperchasincustoms@gmail.com
- Response time: Within 24 business hours
- Include order number in all communications
Last Updated: December 30, 2024
At Paper Chasin Customs, we want you to love your custom apparel. Here's everything you need to know about our return and refund process.
CUSTOM ORDERS
🎨 Due to the personalized nature of our products:
• Custom Design Orders:
- Are final sale
- Cannot be returned or exchanged
- Quality issues must be reported within 7 days
- Photo evidence required for quality claims
• Exceptions for Custom Orders:
- Manufacturing defects
- Incorrect size shipped
- Wrong design printed
- Damaged during shipping
STANDARD PRODUCTS
👕 For non-customized items:
• Return Eligibility:
- 30-day return window from delivery
- Items must be unworn
- Original tags attached
- Original packaging preferred
- No signs of wear, washing, or alterations
• Non-Returnable Items:
- Worn or washed items
- Items without original tags
- Items marked as "Final Sale"
- Custom designed pieces
- Bulk orders after approval
QUALITY GUARANTEE
✨ Our commitment to quality:
• We guarantee:
- Premium DTF printing quality
- Professional embroidery
- Accurate color matching
- Proper sizing as per size chart
- Durable materials
• Manufacturing Defects Covered:
- Print peeling or cracking
- Embroidery issues
- Fabric flaws
- Color bleeding
- Sizing inconsistencies
REFUND PROCESS
💳 How refunds work:
1. Initiation:
- Contact us within 30 days
- Provide order number
- Explain return reason
- Include photos if quality issue
2. Return Shipping:
- Customer pays return shipping
- Use tracked shipping method
- Package items securely
- Include original order info
3. Refund Timeline:
- Inspection: 1-2 business days
- Refund processing: 3-5 business days
- Original shipping costs non-refundable
4. Refund Methods:
- Original payment method
- Store credit (bonus 5% value)
- Exchange for different item
EXCHANGE PROCESS
🔄 For size or style exchanges:
• Eligible Items:
- Non-custom products
- Within 30 days of delivery
- Unworn with tags
- Original condition
• Exchange Steps:
1. Contact our team
2. Get return authorization
3. Ship item back
4. Select new item
5. Pay shipping difference if any
BULK ORDER RETURNS
📦 For orders of 5+ items:
• Requirements:
- Contact within 14 days
- Items in original condition
- Bulk packaging intact
- Return shipping paid by customer
• Process:
- Inspection of entire order
- Partial returns accepted
- Store credit preferred
- Restocking fee may apply
DAMAGE CLAIMS
📸 If item arrives damaged:
1. Document damage with photos
2. Contact us within 48 hours
3. Keep original packaging
4. Wait for return instructions
Contact Information
📧 For returns/refunds assistance:
- Email: paperchasincustoms@gmail.com
- Response time: Within 24 business hours
- Include order number in all communications
Last Updated: December 30, 2024
