SHIPPING & DELIVERY POLICY
SHIPPING & DELIVERY POLICY
PRODUCTION TIMEFRAMES
📦 All orders are custom made in Spartanburg, SC with care and attention to detail:
• Standard Production Times:
- DTF Printed Items: 3-5 business days
- Embroidered Items: 4-7 business days
- Custom Designs: 5-7 business days
- Bulk Orders (5+ items): 7-10 business days
Note: During peak seasons or holidays, production times may be slightly longer.
SHIPPING METHODS & COSTS
🚚 We offer the following shipping options:
• Standard Shipping (USPS)
- Delivery Time: 5-7 business days
- Cost Structure:
* Orders under \$50: \$7.99
* Orders \$50-\$100: \$5.99
* Orders over \$100: FREE shipping
• Local Pickup (Spartanburg County, SC)
- Available Monday-Friday
- No additional cost
- Pickup arranged within 24 hours of completion
- Must show ID and order confirmation
BULK ORDER SHIPPING
📦 Special rates for larger orders:
- 5-10 items: 10% off shipping
- 11-20 items: 15% off shipping
- 21+ items: 20% off shipping
* Contact us for specific bulk shipping quotes
ORDER TRACKING & UPDATES
📱 Stay informed about your order:
• All orders receive:
- Immediate order confirmation
- Production start notification
- Shipping confirmation with tracking number
- Delivery updates via email
SHIPPING RESTRICTIONS
• Currently shipping to:
- Continental United States
- Alaska and Hawaii (additional fees may apply)
* International shipping not available at this time
DELIVERY ESTIMATES
• Standard shipping times:
- East Coast: 3-5 business days
- Central US: 4-6 business days
- West Coast: 5-7 business days
* Times are estimates after production completion
ADDRESS ACCURACY
• Please ensure:
- Complete and accurate shipping address
- Include apartment/unit numbers
- Provide accurate contact information
- Wrong address corrections may delay shipping
SHIPPING INSURANCE
• All orders include:
- Basic shipping insurance
- Tracking information
- Delivery confirmation
* Additional insurance available upon request
LOST OR DAMAGED PACKAGES
If your package is lost or damaged:
1. Contact us within 48 hours of expected delivery
2. Provide order number and tracking information
3. Include photos of any damaged items
4. We'll process replacement or refund within 2 business days
Questions about shipping?
Contact us at paperchasincustoms@gmail.com
We typically respond within 24 business hours.
Last Updated: December 30, 2024
PRODUCTION TIMEFRAMES
📦 All orders are custom made in Spartanburg, SC with care and attention to detail:
• Standard Production Times:
- DTF Printed Items: 3-5 business days
- Embroidered Items: 4-7 business days
- Custom Designs: 5-7 business days
- Bulk Orders (5+ items): 7-10 business days
Note: During peak seasons or holidays, production times may be slightly longer.
SHIPPING METHODS & COSTS
🚚 We offer the following shipping options:
• Standard Shipping (USPS)
- Delivery Time: 5-7 business days
- Cost Structure:
* Orders under \$50: \$7.99
* Orders \$50-\$100: \$5.99
* Orders over \$100: FREE shipping
• Local Pickup (Spartanburg County, SC)
- Available Monday-Friday
- No additional cost
- Pickup arranged within 24 hours of completion
- Must show ID and order confirmation
BULK ORDER SHIPPING
📦 Special rates for larger orders:
- 5-10 items: 10% off shipping
- 11-20 items: 15% off shipping
- 21+ items: 20% off shipping
* Contact us for specific bulk shipping quotes
ORDER TRACKING & UPDATES
📱 Stay informed about your order:
• All orders receive:
- Immediate order confirmation
- Production start notification
- Shipping confirmation with tracking number
- Delivery updates via email
SHIPPING RESTRICTIONS
• Currently shipping to:
- Continental United States
- Alaska and Hawaii (additional fees may apply)
* International shipping not available at this time
DELIVERY ESTIMATES
• Standard shipping times:
- East Coast: 3-5 business days
- Central US: 4-6 business days
- West Coast: 5-7 business days
* Times are estimates after production completion
ADDRESS ACCURACY
• Please ensure:
- Complete and accurate shipping address
- Include apartment/unit numbers
- Provide accurate contact information
- Wrong address corrections may delay shipping
SHIPPING INSURANCE
• All orders include:
- Basic shipping insurance
- Tracking information
- Delivery confirmation
* Additional insurance available upon request
LOST OR DAMAGED PACKAGES
If your package is lost or damaged:
1. Contact us within 48 hours of expected delivery
2. Provide order number and tracking information
3. Include photos of any damaged items
4. We'll process replacement or refund within 2 business days
Questions about shipping?
Contact us at paperchasincustoms@gmail.com
We typically respond within 24 business hours.
Last Updated: December 30, 2024